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[ transmission // contact ]
The fastest route into the Hours.gg team for product, privacy, business, and issue escalation.
response window
24-48h
primary channel
email only
triage
manual review
Product inquiry
Questions, feedback, UI regressions, or ranking behavior reports.
Business request
Press, partnerships, or infrastructure-level collaboration requests.
Privacy / data
Deletion, export, legal requests, or Steam-linked account concerns.
Issue escalation
Security concerns, abuse reports, or broken production behavior.
Include context, links, screenshots, and the exact route if you are reporting broken UI or data.
security note
For sensitive reports, clearly prefix the subject line with SECURITY.
legal / privacy
Data and deletion requests should identify the relevant email or linked account to reduce turnaround time.